Frequently Asked Questions
How do I know if I am currently in a supply agreement?
Upon completing your enrollment form, we will research your current supplier and notify you if we believe you are in a contract with termination fees. If you would like to conduct this research prior to submitting your enrollment form, you can follow these steps.
Why do I need to send a recent copy of my utility bill?
This document is essential to our enrollment process. It provides us with the information we need to enroll your account. In addition, we review your bill for any existing supplier information and ensure you do not receive termination fees from your previous supplier.
How do I submit my bill copies?
You will need to scan and save a PDF or image of your bill(s) to your computer and email them to [email protected]. You can also fax them to 330.721.8111 or mail them to Ohio Farm Bureau Energy Program, Community Energy Advisors, 3725 Medina Rd., Ste. 112, Medina, OH 44256.
What is a Third Party Authorization (TPA) for?
The Third Party Authorization enables the program to secure the best product and price combination on behalf of all participating members. Program participants, other than those defined as Mercantile, have the right to rescind their enrollment with the retail supplier within seven (7) calendar days following the post-marked date on the utility’s confirmation notice.
Will I receive a separate bill from my new supplier once I switch?
No, you will continue to receive only one bill from your local utility company. You will see your new supplier’s discounted rate listed on your bill.
Who can I contact if I have questions or run into issues when completing the TPA enrollment form?
You can call our helpline at 1-800-830-3501 or email [email protected] with any questions.
I think I submitted my TPA enrollment form, but I did not receive a confirmation email within 24 business hours. What should I do?
You can call our helpline at 1-800-830-3501 or email [email protected] with any questions.